The Universal

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Another new year brings another new media forecast.   

This year will certainly bring a host of unique events right into our own backyard, including the Diamond Jubilee, the European Football Championships and the Olympic games.  Such events will surely spark consumer interest, and – because of the forward planning required for advertisers to take advantage of such events – it means that despite the climate of economic uncertainty, many advertisers are approaching 2012 with a level of certainty and confidence.

After a difficult autumn, Q1 is looking relatively buoyant so far, with both the TV and Outdoor industries suggesting modest growth of 1 to 2%. Undoubtedly the early Easter is helping and  we believe recent mixed news from the retail sector will help to maintain this strong level of advertising activity.

We’re predicting that the second quarter will see real growth in the region of 4-5%. The big events mentioned above will attract a broad range of advertisers – and not just those that are sponsoring the various occasions.

The good news for advertisers is that more revenue will in most cases be matched by  more eyeballs. EURO 2012, which will appear on our TV sets in June, followed by the Olympics in July, will bring in bigger ad audiences, especially if the national teams perform well.  So while the Outdoor and Press media owners are anticipating strong revenue growth during the Olympics, the increased audience will actually mean that the cost per thousands will be down year on year.  There is better media value around for smart advertisers.

As to what will happen later on in 2012,  the economic climate is still very challenging and we think advertising activity next autumn will stumble, and wipe out  the gains made across the first half of the year, with revenues during the critical fourth quarter actually dropping by around 3%.

So, in conclusion, we predict that revenues across 2012  will struggle to match 2011 as a whole. However, it’s almost certain that there will be big monthly variances, and for the canny advertiser, 2012 could offer the best media value since the crisis years of 2008 and 2009.

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This Is A Low

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The Leveson Inquiry has given us all a lot to think about during the last few weeks.  The public inquiry into the culture, practices and ethics of the British press was sparked by the News International phone hacking scandal, but its remit stretches much further,  into the relationship of the press with the public, police and politicians.

Last week’s highlights alone included the Express and Five proprietor Richard Desmond making a guest appearance.  Typically controversial, Desmond played down criticism of the handling of the Madeline McCann story by his portfolio of newspapers and at one point claimed, “Ethical? I don’t quite know what the word means…” which in itself explains quite a lot.  This week we can look forward to Trinity Mirror’s Sly Bailey and also to Ian Hislop’s first appearance.  

The major participants though in the overall inquiry will be News International, the Metropolitan Police, the other major newspaper groups (Northern and Shell, Guardian News and Media, Associated Newspapers , Trinity Mirror & Telegraph Media Group), and the National Union of Journalists. Plus some 51 victims who have been named by the inquiry, including high profile public figures such as Hugh Grant, Anne Diamond and Jeremy Clarkson.

Apart from providing the media industry with endless gossip and anecdotes, the inquiry has already exposed some  serious errors of judgment and management within the newspaper industry.  Witness reports including Anne Diamond ‘s  account of personally writing to tabloid editors begging them not to send photographers to her baby’s funeral – to no avail – attracted headlines of their own.

Many journalists have been quick to defend their paymasters – citing the British Press’s role in bringing to justice the Stephen Lawrence murderers, for example, and the exposure of MPs’ expense claims.  Even The Guardian, the newspaper widely credited with exposing so much of the phone hacking  story, this week ran a story in defense of the British Tabloid press.

We are still in phase 1 of the inquiry – and a report is due to be published in July.  What’s Hot anticipates that several newspaper groups will be named as having illegally hacked phones and computers, and that there will be a new regulatory framework restricting journalists from invading privacy of the public as well as the famous.

The press market is already suffering declining circulations, and ad revenue (particularly from the retail sector) is down.  The move from paper to digital in newspapers is an expensive one for the industry, and not without its teething problems.  New regulation and possibly a new privacy law is the last thing the newspaper industry needs right now – and yet in so many ways it is justly deserved.

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Best Days

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Forget the Chronicles of Narnia, this festive period it’s all been about the Hitwise Christmas Retail Trilogy reports.  The big news this December was that visits to retail sites were at their highest ever level, up 4.8% year-on-year.

Across the month, there were over two billion visits and a total of 343m hours spent shopping on these sites. Interestingly, time spent was down from last December, implying that we have become quicker at browsing and buying. What’s Hot has surmised that this is not only because of faster internet speeds and sites with easier navigation, but also because consumers are increasingly confident about buying online.

Boxing Day was the biggest day ever for traffic to retail sites – 96.2m visits, up 19.5% on 2010. According to Hitwise, the large increase was down the fact that Boxing Day was a Monday, traditionally the busiest online day of the week. However as Boxing Day 2011 was a non-working day – traditionally quieter for online shoppers – we’ll have to wait until next year when Boxing Day is on Wednesday to see which is the bigger driving factor for traffic.

Boxing Day searches this December were also interesting. Only a small 0.9% contained the word “sale” or “sales”.  In 2011 many retailers started their sales pre-Christmas – and online searches for sales actually started increasing as early as 17th December.

Cyber Monday – the term coined for the busiest online shopping day of the year – fell on December 5th in 2011. As you’d expect, traffic was sky high, exceeding 84m visits, up 18% on 2010.  And we did not see the usual trend of falling traffic in the approach to Christmas Day as delivery dates became unattainable. Eager retailers extended delivery dates so much so that the only severe drop was in the week before Christmas.

Within this is the growing platform of m-commerce. This week, IBM reported 11% of all online retail sales in December 2011 originated from mobile devices, doubling from 5.5% a year earlier. Mobile shoppers generated 14.6% of all online sessions on retailer websites, up from 5.6% in December 2010.

Apple’s iPhone and iPad collectively accounted for 9.5%of all mobile device retail traffic last month. In addition, shoppers using the iPad continued to drive more purchases than consumers across other devices, with retail conversion rates reaching 6.3% compared to 3.1% on rival smartphones and tablets.

So is this the final death knell for the high street? In a word, no. You’ll still have some keen bargain-hunters queuing up in the cold on 26th December 2012. That said, the iPad was a big Christmas gift this year  once again – and the future of Christmas shopping may well be tablet-shaped.

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Coffee and TV

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Every year brings with it a new buzz, and this year is no different. Hot on the lips of everyone in the tech world at the moment, is the rise of the Smart TV. But what makes my TV so clever, we hear you ask? Look no further – What’s Hot is on hand to give you the lowdown.

The simple answer is the one thing that makes a TV ‘Smart’ is an internet connection. This connection can be built within the TV unit, as seen in recent new models, or from another piece of technology, such as a games console. This means the television is ‘connected’ (another word sometimes used instead of ‘Smart’) and therefore has the capability to bring a lot more engagement than the regular television experience.

So, why have industry experts decided 2012 is the year of Smart TV? Developments in technology mean that the majority of new TV models are now Smart. Buyers are ending up with Smart TVs without even asking for them, so it’s no longer just for the early adopters.

This week, the Consumer Electronics Show has acted as a catapult for Smart TVs, throwing them into the mainstream, with the big players showcasing their new products and technological developments. It’s an exciting time for the industry, observing how different manufacturers are using the technology and integrating it with other devices, encouraging the use of mobile and tablets with the TV unit. Soon, instead of a remote control, households will be using their smartphones to change channels.

This is a big step for brands into a connected TV world, and it is the start of a platform for engagement on the family screen. On top of that, there is the potential for monetary gain from subscription service opportunities. Examples of brands producing apps designed for connected TVs are already out there, such as Playboy UK.

The possibilities within the ever-increasing connected TV market are huge. The technological advancements, increasing broadband speeds, buoyant tablet market and variety of creative solutions are all providing a great platform for brands to engage with their consumers. At What’s Hot, we feel that those brave enough to fully commit to the TV app arena first will reap the rewards as the market continues to grow. Don’t just watch this space, get in it!

 

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There’s No Other Way

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Cast your minds back to August, where we took a look at the News of the World scandal. Back then, we promised you an update on what the Sunday market looks like after the death of the paper, and at What’s Hot, we always keep our promises.

This is largely a sad tale of going, going – but not quite gone. The market continues to decline as it becomes apparent that by December 2011 nearly 50% of the NOTW’s former readers have been lost from the Sunday newspaper market entirely.  Evidence of changing consumer habits for some 1.5Million people.

According to the ABCs – independently measured figures on media performance – July 2011 showed circulation increases across the board, except for the continued decline at The Observer and News International sister paper the Sunday Times, both down 1% period-on-period. The biggest winners were The Daily Star on Sunday, The People , the Sunday Mirror, Sunday Express and the Mail on Sunday who collectively added 1,865,242 copies to their  circulation in July 2011. This trend then seemed  to continue with further increases for The Sunday Mirror, People, Daily Star on Sunday and the Sunday Express in August’s ABC results.

Six months on and the Sunday Mirror, People, Daily Star on Sunday and the Sunday Express have emerged the triumphant winners, with an average 56.99% increase YoY compared to declines felt elsewhere in the Sunday market. The Daily Star on Sunday in particular has benefited, having maintained circulation at over double the number pre NOTW’s withdrawal from the market. Despite this all have seen their circulations slipping back, collectively losing 542,247 sales since the July gains.

Those who had been braver in their choices and switched to the mid-market Mail On Sunday began to fall away in August as the reader offers and promotions started to dry up. This decline has largely continued since then, with the Mail now below its pre-NOTW closure circulation and having dipped below the magic 2million mark it had surpassed in July. Despite this, it remains the biggest player in the Sunday market.

It’s clear that large numbers of the NOTW’s readers have withdrawn completely from the Sunday market, and fluctuating circulations certainly indicate that those who remain are perhaps not fully satisfied with the interim solutions. As initial public outrage over the NOTW’s unethical practices dies down, the concept of a Sunday Sun becomes more tangible. With the Sun still dominating circulations during the week (2,530,843) it seems a matter of when not if News International will move to snap up the readers they lost when the NOTW shut up shop. As the Leveson inquiry continues, we will have to wait and see if a new title emerges.

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Stereotypes

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In case you missed it, Google has announced a significant, new and somewhat controversial update to its results pages, entitled ‘Search, plus your World’ (SPYW). This update effectively pours social results into your searches, which Google is deeming to be more useful.  Fair enough.  But it’s not just any social results, nope, Google is only factoring in your Google+ social graph, effectively demoting Facebook and Twitter and leaving arguably the more active and relevant social networks out.  Twitter et al have reacted angrily, as one might expect.

Once upon a time, it was Google versus Microsoft, Yahoo, AOL and yes even Ask, but forget the battle for search… this is the war for the web – and it involves Google and arch rival Facebook.  No more is Google just about simplifying the web and ‘organising the world’s information’. You see, Google, all-conquering search king, desperately wants to win in social too, whilst Facebook, sitting on the global social media throne, also wants to manage search intention from its users.  In effect, each wants to control our web journeys, supplying users with an ever increasing number of tools and apps to prevent us from leaving their confines.

So what does this recent move from Google mean for businesses that depend on their Google rankings for traffic and sales… and indeed reputation? Should brands seriously consider Google+ as part of their integrated search and social strategy? The answer it would appear is yes… just like brands should map out all other networks and touchpoints, and understand what value and place each has, so they should with Google+, especially if the business relies on search.  It is clear that brands cannot have search without social if they are to compete for our attention in these modern times, and SPYW reinforces this. 

With SPYW, much depends on how individuals use Gmail or Google+…the biggest effect will be on those that are logged in.  Personalised results based on historic searches and ‘semantics’ are the default when users are logged into their Google account, so it will be harder to determine a brand’s pure search rankings, traffic etc as they will be mixed in with various Google+ social signals, the latter taking ranking preference.

The biggest problem is results don’t, in many cases, seem to be wholly relevant to the search query. Since Facebook and Twitter results aren’t aggregated into public searches either, it puts an even bigger emphasis on creating a brand page on Google+ and being an active member. Certainly a controversial way to speed up adoption.

This update highlights, yet again, the importance of creating shareable content. If brands create content that’s good enough for people to want to share across their Google Circles, it has more chance of appearing in both organic and social results.  As ever, it’s crucial to start with understanding customers and to provide remarkable and relevant content for them… on an ongoing basis.  Integrate primary keywords into Google+ posts to increase their relevance in searches, but of course this must be done in a natural, non-spammy manner to avoid Google’s suspicious eyes. In short, brands must be relevant, well-found, and well-liked (or at least, well-shared) by influencers.

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Modern Life is Rubbish

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Last week saw the world’s tech lovers drawn to Las Vegas in their annual pilgrimage to the Computer Electronics Show (CES). Whilst What’s Hot would love to be checking out impressive new innovations from clever people, this year we have to settle for observing the reams of excited online content generated by the show.

Against a backdrop of worldwide austerity, there is in fact more amazing gadgetry on show than ever.

Samsung has been busy impressing even die-hard Apple fans, leading the technological revolution with its smart, connected TV products. Samsung’s OLED sets (that’s organic light-emitting diodes to you and I) with ultra-crisp picture and wafer-thin appearance have set tongues wagging, and both Samsung and LG are sounding the death knell for the humble remote, with voice and gesture controls taking over.

Inevitably, tablets are everywhere, but the new buzz is around ‘ultra-books’.  Critics say this is a dismal attempt by laptop manufacturers to win back some currency from the tablet players, or just MacBook Air copycats.  However, with machines such as the HP Envy 14 Spectre boasting some impressive technology, an interesting war might be on the horizon.

Moving swiftly from the sublime to the ridiculous, here’s something else that caught our eye. At What’s Hot we love to give new gadgets a chance, but we’re not sold on the LC Smart Manager fridge.  Priced at £2,000 it has an LCD touchscreen, camera and internet connection which means it can download recipes and link to online shopping services such as Ocado.

This scary piece of kitchen equipment comes with a range of capabilities, such as scanning your barcodes and receipts, monitoring its contents – even suggesting recipes based on the ingredients you have left. It can also switch on the oven to the correct temperature for said recipe via a wireless connection. Move over Delia.

Google is present, of course, pushing its TV offering and highlighting partnerships with large flatscreen manufacturers such as Vizio and Sony. 

Lastly, a nod to Ford in the US, and the announcement that it is bringing iHeartRadio to its vehicle line-up, allowing drivers to access the popular US radio service using voice commands.  Ford will be the first auto company to offer cars access to iHeartRadio, an app which features more than 800 of America’s top broadcast and digital-only stations, and allows users to create their own custom radio stations using particular artists and songs.

The Ford SYNC AppLink gives drivers hands-free control, access to local traffic reports via the phone’s GPS and a connection to Facebook timeline to allow music sharing with friends. Keep your hands on the wheel, sir!

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Shop Around

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The rise of the internet has triggered a battle between the bricks and mortar retailers versus those with purely online offerings. Many High Street brands have invested heavily in ecommerce to compete with the internet behemoths such as Amazon and iTunes, and help bolster sales.

But the traffic isn’t all one way. Previously pure player internet retailers are launching multi-channel initiatives. This week Ebay opened its first physical space in the UK, designed to represent a cosy home, with items QR coded for smartphone users to scan and buy.

Now more than ever, retailers are seeking to blur the distinction by merging online and offline, with Paypal predicting that any remaining boundaries will shortly disappear.

Another company at the forefront of change is John Lewis, which is running a trial at its Brighton Waitrose store. The company has turned store window into a display which allows shoppers to use QR codes and their smartphones to link to order from the retailer’s ‘Top 30 Favourite Things for Christmas’ list and collect at the Waitrose branch the next day. This merging of the two worlds is well executed, offering shoppers the key USPs of online and offline retailing whilst ultimately driving traffic in store as point of collection.

Both QR and even straight barcodes on voucher promotions are now common, as retailers seek to replicate the speed and ease of online shopping in a physical environment.

Another innovation is cashless payment. Paypal reckons mobile handsets will become a preferred method of payment over the next five years as smartphone penetration grows. This follows the launch of the Pizza Express iPhone app that allows UK customers to pay using their smartphone, and Starbucks’ High Street first, an iPhone mobile app payment system. Debenhams is apparently considering trialling a similar system next year to attract younger customers, and House of Fraser also says mobile cashless payment will be introduced in the future.

While gaining consumer trust and being able to make the system foolproof are big hurdles to overcome, the consensus is that cashless payment is a question of “when” as opposed to “if”. And as the economy wallows, wise retailers will be considering this, and every other way to make it easier for customers to buy.

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