Tag Archives: foursquare

DEVIL IN DISGUISE

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Facebook and Google have pushed a huge growth in their advertising options. Both offer behaviourally-targeted options to engage with customers – but how can you compare the two? What’s Hot takes a look at the pros and cons of running campaigns with these two behemoths of the web.

Targeting – Google obviously has a more established advertising model than Facebook, having built its entire business around the development of the ‘pay per click’ approach. Google Display Network operates around a robust pricing model that moves with demand, seasonality etc, but not with the wild, often unexplained swings that Facebook’s CPCs do.

Facebook on the other hand uses profile information to target consumers with relevant ads. While Facebook is limited to its own (admittedly vast) network, it offers highly targeted display advertising opportunities, based on profile data and user habits. This way, it can serve messages that have ‘social currency’ among Facebook users. Google’s raft of social launches, most recently Google +, show it is desperate to move into this space.

Data – Facebook is also sticky – it wants people to hang around, rather than directing them elsewhere to other sites as Google does. Via its API Facebook Connect, it is taking Facebook outside of its network and collecting data from user habits on these sites to add into its rich database.

However, Google’s insights into our browsing habits add a unique degree of contextual relevance to any placements across its network.  Google is still learning and is making both search and display network results more relevant, with a truly semantic web as the end goal.

So which platform will have the edge in the future, or can they both happy co-exist?

Big egos – not to mention competition commissions – might prevent there ever being a Google/Facebook merger, but both will define the future web.  The next few years will see the two circling as they seek to compete with, or aggregate each other’s data. 

Each wants to dominate the web experience from first to last click, whether information gathering, paying a bill or claiming a geo-located deal in a restaurant. We’ve seen Google toying with real-time Twitter results in its results pages, and Facebook partnering with Bing to bring internal search capability to Facebook. 

The big play for both is clearly mobile/tablet. With new Geo-location services such as Foursquare, both companies reacted with products of their own. Google’s ambitions with Android, not to mention its recent acquisition of Motorola, shows its intentions, and this will no doubt have implications for advertisers.

In short, Google wants to become more social, Facebook more relevant as navigation. Let battle commence!

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It Only Takes a Minute

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Fresh out of the media innovations bag is ‘TV Tagging’ – the action of ‘tagging’ television content and posting it on social networks. Much as you would ‘check into’ a location on Foursquare, TV tagging allows you to let people know which TV shows you are watching.

However, TV tagging has yet to generate the interest one might have expected considering the current obsession with ‘checking in’ on social networks. Will advertisers and the general public begin to adopt the technology anytime soon or are we expecting too much from a relatively untested new media channel?

In April, PepsiCo ran the first advertisement of its kind encouraging users to tag its TV ad with their mobile phones. This campaign used the US-based mobile application ‘IntoNow’, which works in a similar way to Shazam, giving users the ability to ‘check-into’/‘tag’ what they are watching on television.

The app generated a unique digital coupon for a free Pepsi for the first 50,000 IntoNow users that tagged the spot. Applying this technology to a TV campaign not only provides a new form of measurement for brands, but provides a way for TV ads to break into social networks.

The numbers of users of the app (which is as yet, only available on iPhone in the US) remain relatively small. At the beginning of May there were roughly 600,000 users and typically 25,000 to 35,000 tags per day, but forecasts predict rapid growth. Yahoo immediately saw the potential in the technology, acquiring IntoNow for an estimated $20-30 million at the end of April.

The capabilities of the new generation of smartphones mean the creative possibilities for brands are huge, yet there have been very few examples of a campaign like the one trialled by PepsiCo.

Most recently, Shazam have raised a reported $32m to invest in developments similar to IntoNow’s. It will be interesting to see the initial adoption and success they see with brands like Honda, Starbucks and Paramount Pictures jumping on board.

What’s Hot eagerly awaits new campaigns of this kind and hopes to see the predicted user growth for this technology materialise and shoot it into the limelight. This will then make the technology the first consideration for any brand when looking for engagement through a TV campaign!
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Mamma Mayor

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Are check-ins dead?

The case for:

According to a survey from youth agency Dubit, 48% of teens have not heard of Facebook Places, Foursquare, Gowalla and SCVNGR. Some 58% of those who did know what they were still did not use them because they ‘did not see the point’.

According to compete.com, Foursquare’s web traffic has declined by 50% over five consecutive months. Check-ins per day have dropped from 0.5 per person to 0.4, despite boasting a user increase from 2m to 5m, suggesting millions of inactive members. And with a much bigger user base, Facebook Places check-ins are five times lower than that of Foursquare.

Echoing the sentiments of Dubit’s teens, the check in is dead because it has no point. Checking-in within a densely populated city like London may reveal long-lost friends around the corner, which is great. But in more sprawling destinations it doesn’t work.

The ‘Mayor’ game may be fun but, as with even the best games, the novelty lasts no more than two weeks. Or until you realise that you can check into the trendy café over the road without leaving your office. And that being Mayor doesn’t result in free coffee after all.

The Facebook Places product offers even less: no points or badges to win, no tips – just a flat statement telling people where you are. Outside a niche set of people who want the personal branding (or ego boost) of the check-in, most people not only don’t want to check-in, but don’t know why they should.
 

The case against:

Location based check-in services are far from dead; in fact they are in their infancy. It has been predicted that location-based companies will generate $24 billion worldwide (according to ABI research 2010) by 2013, so clearly we have a lot more to come in the space.

The idea of checking into places through your mobile is still new a concept to most people. Concerns around security and privacy have been raised and the notorious argument for check-in fatigue is well known. The main question is “why bother?” or “what’s in it for me?”. Essentially, the reason for users to check-in is that it gives users the opportunity for companies to reward their custom/loyalty and spread the word. Even if companies themselves are only just starting to realise this.

We are on the cusp of Facebook deals being rolled out fully in the UK. This means that when users check-in to places they will be offered a deal, say a free coffee at Starbucks. This will be posted on their profile for all their friends to see. Facebook is the location-based service with the biggest attraction, with UK Facebook numbers now reaching 30 million. With even a small percentage of these using Facebook Places, we’re looking at a big number. However, because Facebook Places was rolled out without the Deals function, it’s easy to see why some think checking in is pointless. Until Facebook Deals starts to promote its check in for deals function, we will see slow growth.

Foursquare has always incentivised check-ins to earn badges, alert users to special offers in their area and promote ‘Mayorships’. ‘Mayorships’ recognize and reward the individual who is most loyal to an outlet. The latest addition is ‘Specials’ which is very similar to Facebook deals and gives local offers to anyone that checks in. The likes of Gowalla only offer badges at this stage – so in order to generate sign ups they really need to up their game

In reference to check-ins with the teen market – I’m sure if Justin Bieber or lady Gaga asked them to check-in to their O2 gig, more of them would know about check-ins!
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