Monthly Archives

June 2021

Lightbox Loves: Maslow’s Hierarchy of Needs

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In 1943, the American psychologist Abraham Maslow introduced his theory of The Hierarchy of Needs, a theory that is still relevant to understanding human behaviour today. In this theory, he shows that humans have different levels of needs that motivate them throughout life. Tapping into these different need states can help brands meet the right consumers with the right message at the right time.

In its most simplistic version, Maslow’s Hierarchy splits into five levels, each one needing to be met before a person can go on to meet the next. Level one is based on our physiology – the need for food, water, sleep and warmth. Level two is the need for safety, which includes shelter, financial and job security, and health. Next, psychological needs are introduced. The third level includes belongingness and love needs, such as creating social connections with friends, family and romantic partners. The next level up outlines esteem needs: the need to feel important, respected, purposeful or accomplished. The final level of human needs is for self-fulfillment. This includes any creative activities and, unlike with other levels, the motivation to meet this need only ever increases, even once this level is achieved.

Brands can effectively reach their audiences by feeding into multiple consumer need states. For example, Lidl’s price comparison campaigns tap into both the basic physiological need for food and the need for security of finance by demonstrating lower prices than competitors. On the other end of the hierarchy, Tesco’s “Food Love Stories” campaign focuses on the importance of food shared with others, tapping into level three and our need for social connections with friends and family. Understanding where a brand or product sits within these levels of needs can help to frame benefits for the chosen target audience.

the7stars’ Joydex tool can help to identify when a consumer might be most receptive to messaging around a particular need state. Using IPA TouchPoints data, the Joydex maps emotions over the course of a week, helping to pinpoint times of day when consumers are most happy, stressed, relaxed or feeling a whole range of other emotions. When a consumer is feeling stressed, messaging around basic comforts and securities might be more relevant, whereas in moments of happiness they may be more open to messaging around esteem or self-fulfillment needs. Paying attention to the context and mindset in which marketing messages reach consumers will ensure that they cut through the noise in a cluttered media landscape and land in a way that resonates with individuals.

– Katie Gebbie

Source: https://www.simplypsychology.org/maslow.html

 

Lightbox Loves: The One With All the Sitcoms

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On the 27th of May, after years of speculation, the “Friends Reunion” finally aired on Sky. It has been seventeen years since the final episode which saw the coffee-loving friends move out of their New York apartments after ten seasons, 236 episodes, Ross’ three failed marriages and one iconic couch. Recorded in April, the one and three-quarter hour special saw the cast reunited to take a trip down memory lane, revisiting the characters’ old haunts and recreating classic scenes. For one night only, Monica, Rachel, Joey, Chandler, Phoebe and Ross were back.

The Reunion, watched by an estimated 29% of U.S. streaming households on the first day, demonstrates how enduringly popular the show is: HBO reportedly paid $425 million for the sitcom in 2019 and it is regularly voted one of the most loved of all time.

It’s a stalwart of popular culture. To mark the show’s 25th anniversary in 2019, Lego launched a 1,079-piece collectible set including pieces to build a miniature Central Perk, Ralph Lauren advertised a Rachel Green-inspired collection and US furniture company Pottery Barn recreated the infamous apothecary table. Experiential installations were constructed across the globe; Primark, for example, installed its own Central Perk in Manchester. Even Google demonstrated its enthusiasm with Friends-related Search results throwing up interactive graphics (a search for Ross, for instance, caused all the results to “pivot”!).

“Friends” is not alone in inspiring such terrific levels of nostalgia. The return of “Gavin and Stacey” in 2019 for a Christmas Day special was watched by 11.6 million people, becoming the biggest festive ratings success in over a decade. Meanwhile, it was announced in April that popular comedy “How I Met Your Mother”, which ran from 2005 until 2014, is getting a reboot. This nostalgia seems to have reached its zenith during Lockdown: “The Office US”, for instance, was Netflix’s most streamed series last year.

In 2019, the7stars’ Nostalgia Report found that most Brits (90%) spend at least some time thinking fondly about the way things used to be, with the 90s, the decade “Friends” was first broadcasted, thought of most warmly. Brands who ride the wave of this nostalgia reap the rewards. Foxy Bingo, for example, was the only gaming brand to see year-on-year improvements to consideration, up 19% (May20), when it sponsored “Friends” on Channel 5.

The recent audience figures suggest that fondness for the past has only increased over the pandemic with viewers seeking comfort in re-runs of sitcoms. Brands can harness this nostalgia by aligning with well-loved comedy shows that offer consumers a shortcut to something familiar and fun amidst such uncertainty. Despite Courtney Cox crying “it’s not like we will do a reunion in another fifteen years,” only time will tell how durable our love for the sitcom will be.

– Emily Blatchford

SOURCES

https://www.adweek.com/convergent-tv/friends-no-holds-barred-anniversary-celebration-isnt-slowing-down-anytime-soon/

https://variety.com/2021/digital/news/friends-reunion-viewing-ratings-hbo-max-1234984547/

https://variety.com/2021/digital/news/the-office-most-streamed-tv-show-2020-nielsen-1234883822/

https://www.the7stars.co.uk/nostalgia-is-it-what-it-used-to-be-the7stars-whitepaper/

https://www.the7stars.co.uk/work/foxy-bingo/